Return Policy

At Juniper Office, want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Most items can be returned within 30 days of delivery, as long as they’re unused, in original condition, and in the original packaging.  If approved, returns will be refunded to your original form of payment, minus:

• A 20% restocking fee
• Original shipping, handling, and installation costs
• Payment processing fees

Return shipping costs are the responsibility of the customer, and items must be safely returned to us. We recommend using a trackable, insured shipping method to ensure your return arrives without issue.

Please note:

• Shipping, delivery, and installation fees are non-refundable. 
• All refunds will be processed within 10 business days of the confirmed receipt date.
• Refunds are processed to the original form of payment. Purchases originally made by ACH will be refunded by check. Orders cannot be canceled after purchase. 
• As part of any installation service, installers will discard all packaging. Please request to keep packaging for any items you may want to return. 

We do not offer returns on any products designated on the site as non-returnable, including sale, custom, and third-party products.

Custom Items
Refunds and cancellations are not offered for any custom Juniper items; all sales are final.

Sale Items
Refunds are not offered for any Juniper Sale items; all sales are final. 

Third-Party Items
Items produced by a third-party manufacturer are not eligible for return.

Please email us at support@juniperoffice.com with your proof of purchase and photos of the product. Our team will review your request and guide you through next steps.

Freight Damage 

If product boxes appear broken, torn, or repackaged, customers must sign the bill of lading as "damaged." You may reject the delivery in full or accept the delivery. If delivery is accepted, please report any damages immediately. Accepting the delivery with the BOL signed “damaged” allows us to replace your product free of charge, and you can install the undamaged items while replacement is in process.

• Concealed Damage
  After opening the product box, please inspect product for any concealed damages. (i.e. minor scratches, dents, paint chips). Please report damages immediately.
• Reporting Damage
  Damages must be reported within 10 business days from receipt of the product. If damages are submitted after the deadline, customers are responsible for replacement cost and freight cost.
  
  To report damages, please email us at support@juniperoffice.com with your proof of purchase and a few photos of the damaged product or packaging. Our team will review your request and guide you through next steps.