Shipping Policy

We offer free shipping on all orders over $5,000 shipping to a verified commercial address.  

Orders placed Monday–Friday before 2pm CST begin processing on the same day. All orders received on weekends or holidays will begin processing the next business day.   

Orders for in-stock items will ship from our facility within 3-5 business days. We will reach out with shipping details once your order has been processed.  

We ship only to the contiguous United States. 

All order processing is completed Monday–Friday; orders received over the weekend or on a holiday will not be processed until the next regular business day. Orders placed Monday–Friday before 2pm CT (excluding holidays) begin processing on the same day. If you place the order after 2pm CT, it will begin processing the next business day.

In-Stock Furniture

In-stock products ship from our warehouse in 3-5 business days.

Custom and Third-Party Products

Custom and third-party products have varying ship times. Your dedicated project management team will walk you through options and timelines; most custom items have 3-week lead times. Custom and third-party products will be noted on their product pages.

Transit Times 

Transit times vary by location. Please note that residential deliveries may require additional days due to delivery appointment requirements.

Residential Orders

Please note that Juniper Office furniture is intended for commercial office use only. Product assembly often requires power tools. Please review all assembly instructions to determine whether you can assemble the product before ordering. 

Due to carriers’ residential delivery fees, orders are subject to an incremental fee. If you place an order to a residential address, a Juniper Office representative will reach out to discuss your options.

Local Pick Up

If you live in or around San Antonio, TX, you can pick up your product directly from our distribution center. Simply select ‘Pick Up’ during checkout, and someone from our team will reach out to you with the next steps. 

Small orders ship via FedEx or UPS Standard Ground.

For items too heavy or large for Standard Ground shipping, we use Standard Freight (Threshold) delivery. 

Threshold delivery means your order will arrive on a shrink-wrapped pallet, which the driver will drop on your loading dock or the curb outside your business.

Please note that the driver will not remove pallets or shrink wrap.

For orders under $5,000 that require freight shipping, please choose from the following options at checkout: 

• Loading Dock Pallet Shipment (Commercial Addresses with Loading Docks)
  For verified commercial businesses and offices. Additional lift gate fees may apply. Transit time starts once your order departs Juniper Warehouse.
• Limited Access Delivery (No Loading Dock)
  If your business has no loading dock, please choose this option. Your pallets will be delivered curbside. Limited-access deliveries (like churches, universities, government buildings, and residences) incur additional carrier fees. A Juniper Office representative will reach out with more details. 

Our trusted nationwide network of certified installers has assembled hundreds of thousands of offices. They can bring your items from the loading dock or curb to your room of choice, or handle the entire assembly and installation.

Please reach out to Juniper Office at support@juniperoffice.com to learn more about our Room of Choice and White Glove options. Additional fees will apply.

• Room of Choice
  The team will deliver your items inside your business, rather than the curb or front door. Additionally, they will remove the pallets, shrink wrap, and any other packaging or refuse from your order.  
• White Glove 
  A third-party team of White Glove installers will arrive on a pre-arranged date to handle the delivery of all furnishings and materials, protect your floor and walls, unload and stage, assemble and install all furniture and accessories, then clean up all packaging before doing a final walkthrough with you. 
  
  Your dedicated Juniper Office project management team will serve as an intermediary throughout the process to ensure a smooth experience. 
  
  Please note that White Glove Service is contingent on installer availability, and additional surcharges may apply for non-standard delivery requirements. Your project management team will help you identify your business’s specific needs. 
  
  During White Glove installation of electrical equipment, our third-party installers will install any hardware for immediate use after final connections. Please note that all final electrical connections must be performed by a licensed electrician hired and scheduled by the client.

You will receive a confirmation email within 24 hours. At that time, please reach out to your Juniper Office with any questions or to learn more about Room of Choice or White Glove delivery and installation. 

Once your order leaves our warehouse, you will receive another email with your tracking number. When your order arrives in your local area, our freight partner will contact you to schedule final delivery. 

On the day of your appointment, you will need to be available to accept and sign for your shipment. 

Tracking Your Shipment 

You will receive a shipping notification when your order has shipped, along with a tracking number. Please allow 48 hours for the tracking to become available.

Area Arrival and Delivery Scheduling 

Once your order has arrived at its destination service center, someone will contact you to schedule an appointment for delivery. Please consider any potential impediments or challenges the driver may face in getting your package to the curb or loading dock. If you need any assistance, please reach out to Juniper Office.

Delivery 

On the day of your appointment, someone must be present to accept and sign for your shipment. You can request that the driver call you 30 minutes before they arrive.

Please inspect your delivery and products for any damage upon arrival. In the unlikely event that something has arrived visibly damaged, please sign the delivery paperwork as “damaged” and contact us within 10 business days of receipt. Once reviewed and approved, we will replace the damaged item at no cost to you. 

For more information on our Freight Inspection Guidelines, see our Return Policy.